Lufthansa is the largest and reliable airline of Germany which is known for its amazing global network and services. The strong reputation and punctuality cannot be questioned by this airline because passengers have been choosing it for their short and long journeys worldwide. Serving millions of passengers annually is their normal routine. If you want to go for the affordable yet trustworthy aircraft, don't think twice for Lufthansa and if you are stuck in delayed or lost baggage then we are here to guide you-
How to Claim Lufthansa Lost and Delayed Baggage Reimbursement?
The process of claiming reimbursement for lost or delayed baggage reimbursement with this airline is clear and the steps are multiple. You need to follow all the simple steps carefully to ensure a successful claim.
- Step 1 is to report the baggage irregularity immediately at the airport. You have to do it before leaving the airport and this is non-negotiable and an important requirement to process any future plans.
- You have to find the baggage service desk or we can say lost and found office in the arrival hall and inform the staff that your luggage has not arrived.
- They will help you to complete the property irregularity report also known as PIR which will be your official record and will be the primary reference for all the future communications and claims.
- You have to make sure that you have a copy of this report and its reference number which will be needed in online tracking and for delayed baggage reimbursement.
- Step 2 is to track your delayed baggage once you have filed the report. The number will help you in checking the status of your baggage and get Lufthansa baggage delay reimbursement further.
- Use the baggage tracking system on the website or official app with your reference number.
- This system will provide you with updates on the bag's location and estimated time too. You can also sign up for the email or text updates to receive the Lufthansa baggage delay reimbursement.
- Step 3 is to purchase the essential items and keep the receipts. If your baggage is delayed at the destination other than your place of residence then you may need to purchase essential items like basic clothing, etc.
- It's your responsibility to behave accordingly and buy what is necessary for your immediate needs and not to go on a shopping spree.
- Keep all the receipts as they will be required for your Lufthansa baggage reimbursement claim and Lufthansa will only reimburse you for the essential purchases.
- The Lufthansa compensation for delayed baggage amount for items you can continue to use is often a percentage of the cost while single use items are fully reimbursed.
- The last step is to submit a claim for Lufthansa compensation for delayed luggage. If you have incurred expenses due to your delayed baggage then you must submit a claim.
- You can submit it online through the baggage reimbursement form which is given on the website for Lufthansa delayed baggage reimbursement.
- You must do this within 21 days of receiving your delayed baggage. The form will require you a number, details of the flight, personal information and receipts for all your essential purchases.
What About the Lufthansa lost baggage reimbursement?
A bag will be officially considered as lost if it has not been found for 21 days and after that you can initially report it as delayed. At this point, you are entitled to claim the compensation for the lost bag and its content.
- The first step is to make an informative inventory of each item that was in your lost bag. Include a detail of each item like its round about value and the date along with the region of purchase if you remember. Receipts for valuable items like electronics or designer clothing’s are crucial to support your claim.
- Submit your claim using the official reimbursement form that is given on the website for lost baggage. You will need to provide your detailed inventory and any supporting documents like receipts for lost items.
- The amount of Lufthansa lost luggage reimbursement is limited and the current maximum liability for the lost baggage is approx. €1,900. The amount is subjected to exchange rate fluctuations and the airline will also deduct a percentage of the original value of items that are based on their age and use.
When Will Lufthansa Will Not Reimburse You?
- When you fail to report the incident in a timely manner like if you do not report immediately at the airport before leaving the arrival hall then your claim will be denied.
- According to the policy of this airline, they will not reimburse for your luxury or high-end items and non-immediate needs that you have purchased while waiting for your luggage. So, make sure you avoid spending excessively.
- There are some items that are prohibited and valuable which they asked you not to pack as a checked baggage. So, if you have lost them then the airline will not be liable for your loss.
Frequently Asked Questions
What is the maximum period Lufthansa will take to get your baggage back?
Most delayed baggage is located and delivered within 1 to 2 days but the official search process can last up to 21 days.
Is it possible to get the reimbursement of everything I bought while my baggage was delayed?
The airline will not give you the reimbursement of luxurious items or things you can reasonably do without so it would be better if you only purchase essential items and immediate needs.
What will happen if I have to travel to another city before my baggage arrives?
You have to inform the airline of your new delivery address and they will usually forward the bag to your new location once it has been found.
What is the limit for me to submit a claim for lost baggage?
You are supposed to submit your claim within 2 years of the flight date however the airline will only accept the claim after 21 days have passed.
